We are here to help
Our helpline advisors can:
Signpost to relevant organisations and services in your area
Provide specialist employment advice
Signpost and refer to specialist organisations
Provide information in a range of community languages
Provide information in relation to:
Is the Multi-lingual Helpline Wales for me?
The helpline is for anyone over the age of 18 living in Wales, particularly if you identify as Black, Asian or Minority Ethnic, or if you would like to speak to someone in a language other than English or Welsh.
We are open 10am to 6pm, Monday to Friday. You can contact us by phone on 0808 801 0720 and SMS text on 07537 432416.
On mobile? Cick below to chat now:
The Multi-lingual Helpline Wales is a national helpline delivered by partnership between EYST, ProMo Cymru, Citizen’s Advice Cymru, Women Connect First, and other stakeholders. It provides information, referral and signposting for clients to specialist advice, mainstream and community organisations. The Multi-lingual Helpline Wales is a member of the Helplines Partnership Scheme and is funded by the National Lottery.
We are open 10:00am to 6:00pm, Monday to Friday. You can contact us by phone, SMS text, email and webchat. If you have contacted us outside of these hours or need immediate assistance, the following services are available 24/7:
Out of hours immediate assistance
BAWSO Domestic Abuse 24 hour helpline
C.A.L.L. Mental Health Helpline
0800 132737 or text ‘help’ to 81066
For health concerns which are urgent, but not an emergency call NHS Direct on
Meic is the helpline service for children and young people up to the age of 25 in Wales.