We are here to help

Our helpline advisors can:

Signpost to relevant organisations and services in your area

Provide specialist employment advice

Signpost and refer to specialist organisations

Provide information in a range of community languages

Provide information in relation to:

Health

Education

Work

Housing

Personal Safety

Welfare Entitlements

Your Rights

Food Poverty

Is the Multi-lingual Helpline Wales for me?

The helpline is for anyone over the age of 18 living in Wales, particularly if you identify as Black, Asian or Minority Ethnic, or if you would like to speak to someone in a language other than English or Welsh.

We are open 10am to 6pm, Monday to Friday. You can contact us by phone on 0808 801 0720 and SMS text on 07537 432416.

On mobile? Cick below to chat now:


About Us

The Multi-lingual Helpline Wales is a national helpline delivered by partnership between EYST, ProMo Cymru, Citizen’s Advice Cymru, Women Connect First, and other stakeholders. It provides information, referral and signposting for clients to specialist advice, mainstream and community organisations. The Multi-lingual Helpline Wales is a member of the Helplines Partnership Scheme and is funded by the National Lottery.

We are open 10:00am to 6:00pm, Monday to Friday. You can contact us by phone, SMS text, email and webchat. If you have contacted us outside of these hours or need immediate assistance, the following services are available 24/7:


Out of hours immediate assistance

BAWSO Domestic Abuse 24 hour helpline

0800 7318147

C.A.L.L. Mental Health Helpline

0800 132737 or text ‘help’ to 81066

For health concerns which are urgent, but not an emergency call NHS Direct on

111



Meic is the helpline service for children and young people up to the age of 25 in Wales.

080880 23456


Partners

Women Connect First


Multi-lingual Helpline Wales leaflets

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